Customer Testimonials
Excellent service from Kelly. She always helps me out when I need something done. Highly recommend.
The time and service fue exelente, they were honest from the beginning he promises something better than that he were clear and gave me the best choice that I expect they a client forever
I rarely leave such a poor review. But to come to a dealership that has simply moved locations only to find out that they will no longer honor a program that was the key reason for an initial purchase is worthy of this. This Subaru dealership had an oil change for life program when we purchased our new Subaru. When I brought the car in, I was shocked to learn they had discontinued the program. At the very least, they could have informed customers of this change when the program was discontinued offering them something of value in recognition of ... Read More DealerRater - Nov 12, 2026
I absolutely love the new facility. My oil change only took a little over 20 minutes! The waiting lobby and restrooms are really nice. Really enjoyed your new location.
Brand new dealership looks nice and excellent! Service was excellent, always going beyond expectations, costumer care always at par
Javier did a great job showing us the options and was quick to bring Sam in to seal the deal. Awesome car.
Everyone is very professional and supportive. Great staff, awesome service. Since this was my first time at this dealership, salesperson was very helpful and explained everything in details.
Service was fast and good. A car wash and vacuum would have been nice ??
A great experience with concierge service. Kelly quickly set up our service appointment and Dave was on the spot with pick-up and auto return.
A great experience. Thank you for the quality work and treatment. A great experience. Thank you for the quality work and treatment.
Kelly in service department is fantastic. The dealership itself is not friendly but I've found salespeople I can work with. It's my 4th or 5th Subaru
My first time at the new Subaru dealership, everybody at the express was very helpful and got my car immediately and I was out within 45 minutes. It was wonderful.
Everything was great, I would surely tell a friend about the great experience and to come see you
Very high quality service. Knowledgeable. We did not feel pressured. They found us the right car.
Great and quick service, very nice staff. Upset about my prior dealership being bought and no more free oil changes for life also car wash was a perk from prior dealership with service. None offered this time
Absolutely wonderful experience from beginning to end. My salesman A.J. was nothing but kind and honest with me about the entire process.
The best Talked to me about what I needed to do. He was great. - awesome
Came in for 20,000 miles Service. The service was done within an hour and was very expeditious. I picked up my car and drove it home to get it detailed after the service, and when I opened up the hood, there was a dirty Oil rag that one of the Magnet technicians used probably to change the oil left in the engine bait compartment near the oil dipstick right in front of the serpentine belt. That is a complete lack of maintenance discipline and goes against Maintenance 101. I called to complain, but I haven’t heard anything in return. I will ... Read More DealerRater - Nov 5, 2026
I did not realize that you had moved until I arrived at the old location. Fortunately the new address was displayed on the building. The new location has a much bigger service department with friendly courteous personnel..
I was a long time customer of this dealership. I always brought my Crosstrek to their service department for routine maintenance and beyond. I recently had my car worked on at their service department. Had a significant amount of work done ($7k+). Subaru corporate was able to assist with paying for some of this through their Advocacy program, which I was happy about. Was given a loaner vehicle while waiting for parts to come in and work to be done.
Fast forward a month. After returning the loaner vehicle with the same amount of gas in the tank as when ... Read More DealerRater - Nov 5, 2026
Yes, we're very accommodating. Zachary, help me out with a coupon. Everybody was super nice when I was there when we chatted. I didn't have to wait too long
I always have a positive experience with this dealership. Recently took my vehicle in for service was greeted and welcomed. They really wowed me when they not only performed my oil change and tire rotation but also included my 12k inspection. Very pleased with my experience here and will continue to take my Subaru here for service.
Very helpful and courteous. Worked with me till numbers came out right. Great Dealer to work with. I highly recommed.
Quick and clean. Always friendly. Was super fast. New place is very nice. Parker is the best.
My partner and I bought 2 vehicles from Chase (Oct 14 & 16). He is remarkable, as were the entire staff! He is a hard worker, super personable, and a great listener. Sam was easy to work with and met our needs with very fair deals. Bethany was delightful and tailored my lease to my needs.
It alway a pleasure to visit a shop were exercise workers take care so much of your car
Okay No I know ?? I know Okay Yeah Oh Oh ?? Oh ?? Okay ??
Fantastic customer service! Kept me informed about everything! Kelly was amazing! I appreciate her follow up!
First we had an issue with getting a tire rotation as part the oil change, he said the text meant additional not included.
Awesome customer service and very professional Highly recommended John is the best service worker you have. You should give him a raise for how he takes care of his customers
Everything went smoothly. Kelly is so kind and helpful. Sad I didn't get to say goodbye to old location but happy for everyone for the new place.
Pleasant staff. Service was a problem. Was told car was washed and it was returned filthy. Took additional time for them to wash when I returned after I was told it was ready to go. Wipers were supposed to be replaced. Was 15 minutes gone and had to turn around when it started raining and I turned on my wipers and one was missing. So I had to turn around and go back to the dealership for them to fix it. I had a 10am appointment for a simple oil change. Didn't get out of there until after 2 pm.
Awesome they don't try to sell me things I don't need Awesome place, great service and I would buy again
Would have liked better communication about 'problems' found during the scheduled service. Only discovered that the car would not be ready until the following day after I called to check on the status of when it would be finished
The service and the attention was excellent I will definitely recommend this place to anyone
Came for oil change looked at buying. Not the right time for a purchase for me.
Complete the work in a kindly manner. Very friendly Kendall was awesome to deal with
We bought a car from them 9 years ago. Have always been satisfied, so when it came time to replace it, why go anywhere else.
Great ... always kind, professional and courteous! Thanks John and Subaru!! Your quick-as-possible attention is always appreciated!
Staff is friendly, courteous and so helpful. They explain everything in detail and I am so impressed with their service excellence! The parts department and the service department go beyond expectations with the quality of service I have received. I’m a Subaru gal for life!! I love my Subaru!! 💗
Very disappointed that the free oil change for as long as I own my car will no longer be honored. The reason given-the dealership was sold. The oil change was fast and I appreciate that.
Zach in service is fantastic. Great experience from start to finish. Would recommend them to anyone.
They took great care of me and my vehicle. I am happy with the service. Thank you so much!
TOP TO BOTTOM ORGANIZATION: Professional.... Friendly.... Knowledgeable.... LISTEN vs. DIRECT.... Helped me find the best solution for us till we drove a new Forester home. Happy wife... happy life! Nick Luedy was my QB and he took us to the Superbowl! Thanks Nick!!
Very personable, professional and quick I will be moving and I have loved my years dealing with Subaru.
Process was seamless and was constantly updated throughout the servicing of my vehicle, all the staff was welcoming and friendly. Kendall is hands down the best service advisor anyone could ask for
We're always treated with courtesy and professionalism. Work is done quickly and the waiting area is very comfortable and inviting.
Professional xx Gave updates, was hospitable and friendly Blah blah blah blah blah blah blah
The service and friendliness of all of the staff at Subaru are outstanding. I love doing business with such an amazing and caring dealership
Customer service was excellent. We were in and out in record time as the experience was seamless
They were not ready for me at my appointment time. Everything they did took longer than it should, when they eventually came to get my keys. Both were personable.
everyone in the dealership was very helpful would highly recommend this dealership My salesperson was Chase He is great!
Kendall does a great job in service always a good experience that keeps us coming back
Very appreciative of good service Kendall is always responsive and informative. Top shelf service for sure. Thank you!
Always good attention and service. Kendall is very sensitive to all our needs. My only complaint is the 3% charge for using a credit card. Your fees for services and accessories are high enough that you should have to charge the 3%. As an example, as loyal dealer customers we try to purchase out Subaru accessories from the dealer and are charge full retail price plus the 3%. But we've switch to ordering our accessories from other dealers at discounted prices and no 3%. Even after shipping costs, we still come out better. That tells me you're not competitively priced thereby you ... Read More DealerRater - Oct 22, 2026
I needed an oil change. William sold me on the tire rotation as well. He also took care of an unrelated issue that I mentioned to him. Excellent service.
Quick & painless Subaru North has been a great place for service. They are very friendly and professional and always answer any questions I may have.
Great service! Only issue was Fox on the TV in the waiting room. No more comments
Great service, friendly and efficient Subaru north Orlando is great! I like the new location
Service was good. I am disappointed that you will no longer honor free oil change for life. It was one of the main reasons for having any maintenance done at your dealership.
Experienced a very relaxed setting with no pressure and were extremely helpful during the purchasing process
Spouse needed an oil change and I went along for the ride. Enquired about the price of a rooftop tent and bought a new car instead. Got a great deal and the transaction was smooth. Great staff in a nice location. Two thumbs up from this critic!
They stole money from us. They did not tell us that we would be charged and extra 3% ($58.57) when we used our credit card. Thieves!!
Zach was very professional and explained the Service I needed. Zach keep me informed and made sure that I was satisfied with the work and service performed.
Everyone is always friendly and helpful. My biggest complaint, when I purchased my car, we were told we would get a free oil change for as long as we owned our car, I was told you are NO LONGER honoring this. I am very disappointed
Julio was great to work with. I appreciate that he was not a high pressure salesman. He was knowledgeable and helpful. After waiting over an hour to do the finance part, I decided to leave and schedule to go back the next day. After the fact I was told they had a finance person on vacation. Also it would have been nice to know beforehand that they charge 3% for using your credit card.
It was fast, but the sticker for the next oil change was not there, no complementary car wash, car has an issue but didn't wanna check unless i agreed to pay just in case the warranty did not coverage the diagnostic
Fast, efficient and very knowledgeable Timely, friendly, staff was very knowledgeable and friendly Did not rush but made sure to answer my questions
Smooth. Everything went well. I had my oil changed and my tires rotated. The car was washed also.
While I appreciate not having to make an appointment for my 6 month warranty check/oil change, I seldom drive 6,000 miles during the 6 month period. So I feel I am being overcharged for services since they are not needed.
Service was quickly completed and all staff were professional and kind. Service was quickly completed and all staff were professional and kind. Dealership was kept clean and maintained well.
Always impressed with the friendliness of staff especially John. He always verifies the service to be performed and if I have any other concerns. Kept informed of progress on repairs and when they will be completed. Very happy with this dealership.
I did not ask for anything didn't want anything I just simply wanted to let them know that I was disappointed without communication regarding the lifetime oil changes I had received over the last 6 years. The GM was argumentative and indifferent and made sure that I understood that he was right and I was wrong.
Friendly and knowledgeable! I always feel special! I always trust in the service! I am a long time customer! I bought my Forrester from you in 2020 and I love it! Very dependable car and the service done on it thru the years!
Friendly and efficient service for oil change. Appreciate not having to have appointment for oil change service. New location however, a farther drive.
All helpful, very friendly folks work there. The new place is beautiful. I love my Subaru!
Wonderful and easy car buying experience from the time I got there to when I left. Great customer service by David White, he had the car ready when I got there and was available for questions I had. He made the whole experience easy and informative with no pressure. I would come back and recommend to anyone I know to buy a car from North Subaru Orlando. Thank you for the pleasant experience.
I have never received the quality of service I received from Chase. I have purchased cars for more than 50+ years and I have never seen anyone that is as efficient, professional and knowledgeable as Chase. He also made me feel comfortable in my decision to trade my car and purchase a new Crosstrek.
I was impressed with how well I was treated, the process of purchasing was smooth and with out pressure.
I arrived at the new location of Subaru North Orlando in Sanford. Saw sign to drive in to service area. Jason was there waiting for me when I stopped in the lane. I advised was there for an oil change & inspection + check the tires' inflation level. Jason advised would be approximately an hr. wait time to take care of those tasks. It took about an hr. and he came to tell me my car was ready. Jason was professional and friendly during my visit and then I was on my way home.
No real pressure and my salesperson, Chase, was great. Help me find the exact car for the right price.
Sales team was very helpful in getting a better rate than my bank was offering.
Kelly is always helpful and professional. The techs have done a great job, my car drives like new.
Parker was extremely courteous and pleasant. I was under a tight schedule as I was trying to be at the dentist within the hour. Parker assured me that there were only 2 customers ahead of me. Indeed, I was able to leave within 50 minutes.
It took a little while to be acknowledged when I pulled up. However, once I was greeted my car was taken in right away and service was quick
5 but I'm still a little upset about the oil change for like being discontinued. That was one of the main reasons I purchased the car from you.
Work was done correctly and on time Not much more to say. Good people at this dealership
They were nice, there was some miscommunication. I recently bought my first ever Subaru about 6 months ago from this location and this was my first maintenance appointment. The guy was nice until I showed him my birthday coupon (birthday was the recent weekend) and then he got an attitude saying I should've told him about this before my appointment and next time I need to make sure I do that.i get there's certain procedures but he quickly processed the transaction but made me feel terrible and made it seem like it was this whole hassle that I ... Read More DealerRater - Oct 12, 2026
Efficient, professional, informative I arrived to have my flat tire repaired. It was quick and painless.
Every time I go to get service, I'm treated like a valued customer and even family. Zach calls me by name and even hugs me. That is why I continue to get my car serviced at Subaru of North Orlando
The process of purchasing was easy as I knew what I wanted. Javier was professional and understood my needs.
I was having problems with my car, and Kelly was able to assess and solve my problem almost immediately. She is very good.
I like taking my car there. Great service advisors. Work usually gets done quicker than expected. Especially like the new location.
Kendall was super helpful. Spent time going over what my options were. I felt valued and comfortable with them.
Love the new location which is closer for me and the total upgrade, wow! It was nice to see everyone was still with N Orlando Subaru and what a sea of cars but no Solterras to test drive. My lease is up in April 2027 but don't worry Nick is already on it.
Dealership was clean, well organized and welcoming. Nick was very patient, helpful and worked hard to make the deal happen. The business manager also worked very hard to put the numbers together in a way that made sense and established a great value. They were both very pleasant to deal with. The finance guy Eric was also extremely helpful, friendly and calming. All in all it was an outstanding wand I would not hesitate to recommend this dealership.
I am very pleased with the service I received. I feel that the service advisor had my best interest in mind thru out the entire process.
We have really fallen in love with Subarus! I have the Crosstrek Wilderness, and we got my wife the new Outback Wilderness. The dealership has always been great at servicing the vehicles. I was just surprised that they had moved. I drove to the old location and had to make my way to the new one. I must have missed the memo.
This is our second Subaru Forester from your dealership. You have done ALL our service and we've been very pleased. Thank you.
Been coming here for years Always a pleasant experience when I come in for service